Return & Exchange Policy

30-Day Hassle-Free Returns & Exchanges

We offer free returns or exchanges within 30 days of receiving your online order.
Note: In-store purchases follow the policy of the specific retailer/location.

🕒 Order Cancellation (Before Shipment)

You may cancel your order before it is shipped for a full refund – no fees.

How to cancel: Account → My Orders → “Cancel Order”, or email support@beranmey.com with “Cancel Order + Order Number”.
When allowed: Only for orders with status “Unshipped”. Once shipped, please use our return process.
Refund timeline: PayPal 3 business days / Credit card 7–14 business days.

Buy-Together sets: Cancelling the main product (full price) before shipment will also cancel the ancillary item. If shipped, follow standard returns.

🔒 Exclusions (Final Sale)

The following items are FINAL SALE and not eligible for return/exchange:

Items marked “Final Sale”, “Gift”, or “Add-On”
Buy-Together sets:
- Main product (full price): exchange only
- Ancillary product (discounted price): return or exchange allowed

✅ Eligibility Requirements

Items must be:

Unworn, unwashed, and unaltered
In original packaging with all tags attached

Original shipping/insurance fees are non-refundable.

🔁 How to Initiate a Return/Exchange

📍 Step 1: Submit Request

Go to BERANMEY’s Return Portal and complete the request form.

Order status “Not Delivered”? → Log into your account, click “CONFIRM DELIVERY” under My Orders first.

✉️ Step 2: Await Approval & Instructions

Our team will email you instructions within 1–2 business days.
For eligible regions, a prepaid return label will be provided.

📦 Step 3: Pack Securely

Place items in original BERANMEY packaging.

🚚 Step 4: Ship Back

With prepaid label: Drop at designated carrier locations.
Self-arranged return: Ship to BERANMEY’s official return address (provided in approval email).
❗ Returns sent to incorrect/unauthorized addresses cannot be processed or refunded.

🌍 Free Return Regions

Prepaid labels available for:
🇺🇸 United States | 🇬🇧 UK | 🇨🇦 Canada | 🇦🇺 Australia | 🇩🇪 Germany
(Some remote areas excluded due to carrier limitations – contact us for alternatives.)

Other countries? → Email support@beranmey.com for return instructions.

💰 Refunds & Exchanges

Type: Refund
Timeline: Processed upon receipt & inspection
Details: PayPal 3 business days / Credit Card 7–14 business days

Type: Exchange
Timeline: New item shipped within 3 business days
Details: Delays possible during peak seasons

⚠️ Important Notes

Cross-Channel Returns → Online orders cannot be returned in-store (and vice versa).
Wrong Item Sent? → Immediately contact support@beranmey.com. We cannot guarantee recovery or offer compensation.
Seasonal Delays → Processing times may extend during holidays/sales events.

Questions? Our support team is ready to help:
✉️ support@beranmey.com

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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