Shipping & Delivery

BERANMEY Shipping & Delivery

Track Your Order

Order status and tracking information are sent directly to your email.
Need assistance? Our support team is ready to help: support@beranmey.com

Shipping Options

Standard Shipping:

North America

Location	Standard Shipping Time	Expedited Shipping Time
The United States	7-17 Days	Expedited shipping is available for $25.99 (Estimated delivery of 2-4 business days).
Canada	7-17 Days
Mexico	7-17 Days

Europe

Location	Standard Shipping Time	Expedited Shipping Time
France	7-17 Days	Expedited shipping is available for $25.99 (Estimated delivery of 2-4 business days), excluding: Bulgaria, Slovakia.
Germany	7-10 Days
Greece	10-17 Days
Norway	7-17 Days
Spain	7-10 Days
The United Kingdom	7-10 Days
Switzerland	7-17 Days
Sweden	7-17 Days

Please allow 1-3 business days for order processing in our warehouse before your shipment is dispatched. This applies to in-stock items and is factored into the estimated delivery time.

Customs & Import Duties

Important: All shipments are delivered Duty Unpaid (DDU).
As the purchaser, you are responsible for paying any applicable import duties, taxes, or customs clearance fees levied by your country's authorities upon arrival.
Note: Expedited shipping methods may increase the likelihood of these charges being applied.

Address Accuracy & Delivery Restrictions
To ensure a smooth delivery, please double-check your shipping information:

Complete Address Required: Provide a full, accurate address including street number, building name/apartment number, recipient name, phone number, and email.
PO BOX / APO / FPO / DPO Addresses:
- Use with caution, as delivery to these addresses may experience significant delays or loss.
- Expedited Shipping is NOT available for PO BOX / APO / FPO / DPO addresses.
Remote & Island Locations (e.g., Hawaii, Alaska, Puerto Rico, U.S. Territories):
- Standard delivery times may be extended.
- Contact us at support@beranmey.com before ordering to discuss expedited options (additional costs may apply) for faster delivery to these areas.
Remote Areas: Deliveries to remote locations may take longer, and additional carrier surcharges might apply.
Local Pickup: Depending on your local postal service, you may need to collect your package from your nearest post office.

Failed Delivery & Address Changes

BERANMEY cannot be held responsible for failed deliveries resulting from incorrect or incomplete address information (including wrong recipient name, phone number, or address).
Need to update your shipping details? Contact us immediately at support@beranmey.com with your order number and the correct information. We can only make changes before your order ships.

Additional Information

Tracking Updates: Minor delays in tracking information becoming available can sometimes occur. We appreciate your patience as we work to get your order to you promptly.
Processing Included: Remember, estimated delivery times begin after the order processing period (1-3 business days).
Peak Seasons: During high-volume periods (e.g., holidays, sales), shipping carriers may experience unforeseen delays. Thank you for your understanding.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

Welcome Gift: Free Shipping (CODE：FREE2026) Off Your First Order!