Cute Valentine's Day Slippers
Shipping & Delivery
BERANMEY Shipping & Delivery
Track Your Order
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Order status and tracking information are sent directly to your email.
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Need assistance? Our support team is ready to help: support@beranmey.com
Shipping Options
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Standard Shipping:
North America
| Location | Standard Shipping Time | Expedited Shipping Time |
| The United States | 7-17 Days | Expedited shipping is available for $25.99 (Estimated delivery of 2-4 business days). |
| Canada | 7-17 Days | |
| Mexico | 7-17 Days |
Europe
| Location | Standard Shipping Time | Expedited Shipping Time |
| France | 7-17 Days | Expedited shipping is available for $25.99 (Estimated delivery of 2-4 business days), excluding: Bulgaria, Slovakia. |
| Germany | 7-10 Days | |
| Greece | 10-17 Days | |
| Norway | 7-17 Days | |
| Spain | 7-10 Days | |
| The United Kingdom | 7-10 Days | |
| Switzerland | 7-17 Days | |
| Sweden | 7-17 Days |
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Please allow 1-3 business days for order processing in our warehouse before your shipment is dispatched. This applies to in-stock items and is factored into the estimated delivery time.
Customs & Import Duties
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Important: All shipments are delivered Duty Unpaid (DDU).
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As the purchaser, you are responsible for paying any applicable import duties, taxes, or customs clearance fees levied by your country's authorities upon arrival.
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Note: Expedited shipping methods may increase the likelihood of these charges being applied.
Address Accuracy & Delivery Restrictions
To ensure a smooth delivery, please double-check your shipping information:
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Complete Address Required: Provide a full, accurate address including street number, building name/apartment number, recipient name, phone number, and email.
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PO BOX / APO / FPO / DPO Addresses:
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Use with caution, as delivery to these addresses may experience significant delays or loss.
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Expedited Shipping is NOT available for PO BOX / APO / FPO / DPO addresses.
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Remote & Island Locations (e.g., Hawaii, Alaska, Puerto Rico, U.S. Territories):
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Standard delivery times may be extended.
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Contact us at support@beranmey.com before ordering to discuss expedited options (additional costs may apply) for faster delivery to these areas.
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Remote Areas: Deliveries to remote locations may take longer, and additional carrier surcharges might apply.
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Local Pickup: Depending on your local postal service, you may need to collect your package from your nearest post office.
Failed Delivery & Address Changes
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BERANMEY cannot be held responsible for failed deliveries resulting from incorrect or incomplete address information (including wrong recipient name, phone number, or address).
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Need to update your shipping details? Contact us immediately at support@beranmey.com with your order number and the correct information. We can only make changes before your order ships.
Additional Information
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Tracking Updates: Minor delays in tracking information becoming available can sometimes occur. We appreciate your patience as we work to get your order to you promptly.
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Processing Included: Remember, estimated delivery times begin after the order processing period (1-3 business days).
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Peak Seasons: During high-volume periods (e.g., holidays, sales), shipping carriers may experience unforeseen delays. Thank you for your understanding.
Return & Exchange Policy
Return & Exchange Policy
30-Day Hassle-Free Returns & Exchanges
We offer free returns or exchanges within 30 days of receiving your online order.
Note: In-store purchases follow the policy of the specific retailer/location.
🔒 Exclusions
The following items are FINAL SALE and not eligible for return/exchange:
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"Final Sale", "Gift", or "Add-On" marked items
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"Buy-Together" sets:
• Main product (full price): Exchange only
• Ancillary product (discounted price): Return or exchange allowed
✅ Eligibility Requirements
Items must be:
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Unworn, unwashed, and unaltered
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In original packaging with all tags attached
Original shipping/insurance fees are non-refundable.
🔁 How to Initiate a Return/Exchange
📍 Step 1: Submit Request
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Go to BERANMEY’s Return Portal and complete the request form.
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Order status "Not Delivered"? → Log into your account, click "CONFIRM DELIVERY" under My Orders first.
✉️ Step 2: Await Approval & Instructions
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Our team will email you instructions within 1-2 business days.
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For eligible regions, a prepaid return label will be provided.
📦 Step 3: Pack Securely
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Place items in original BERANMEY packaging.
🚚 Step 4: Ship Back
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With prepaid label: Drop at designated carrier locations.
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Self-arranged return: Ship to BERANMEY’s official return address only (provided in approval email).
❗ Returns sent to incorrect/unauthorized addresses cannot be processed or refunded.
🌍 Free Return Regions
Prepaid labels available for:
🇺🇸 United States | 🇬🇧 UK | 🇨🇦 Canada | 🇦🇺 Australia | 🇩🇪 Germany
(Some remote areas excluded due to carrier limitations. Contact us for alternatives.)
Other countries? → Email support@beranmey.com for return instructions.
💰 Refunds & Exchanges
| Type | Timeline | Details |
|---|---|---|
| Refund | Processed upon receipt & inspection | • PayPal: 3 business days |
| • Credit Card: 7–14 business days | ||
| Exchange | New item shipped within 3 business days | Delays possible during peak seasons |
⚠️ Important Notes
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Cross-Channel Returns → Online orders cannot be returned in-store (and vice versa).
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Wrong Item Sent? → Immediately contact support@beranmey.com. We cannot guarantee recovery or offer compensation.
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Peasonal Delays → Processing times may extend during holidays/sales events.
Questions? Our support team is ready to help:
✉️ support@beranmey.com
About Us
Privacy Policy
Privacy Policy
PRIVACY STATEMENT
We take your privacy seriously and this privacy statement explains how www.beranmey.com (collectively, “we,” “us,” or “our”) collect, use, share and process your information.
Collection and Use of Personal Data
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
Promoting safety and security
We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.
Here is a description of the types of personal data we may collect and how we may use it:
What Personal Data We Collect
ⅰ. Data you provide:
We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase, and other account and authentication information, as well as billing, shipping, and contact details.
ⅱ. Data about use of our services and products:
When you visit our website/application, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services.
How We Use Your Personal Data
Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.
ⅰ. Providing, improving, and developing our products and services:
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.
ⅱ. Communicating with you:
Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.
NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.
Definition of "Cookies"
Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."
Use of Cookies
We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.
Disclosure of Personal Data
We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
Data Disclosure or Storage, Transfer, and Processing
ⅰ. Fulfilment of legal obligations:
Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").
ⅱ. For the purpose of reasonable implementation or application of this article:
We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
ⅲ. Legal Compliance and Security or Protect Other Rights
It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
Your Rights
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
Third-Party Websites and Services
When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.
Data Security, Integrity, and Retention
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
Changes to this Privacy Statement
We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.
Storage and Transfer of Your Personal Data
When you access or use our services, your personal data may be processed or transferred outside your country of residence. The data protection laws of such countries or jurisdictions may differ in certain respects or be less protective than the laws of the jurisdiction in which you reside. If you do not want your information to be transferred, processed or maintained outside the country or jurisdiction in which you reside, you should immediately stop accessing or using the services.
